10055 Seminole Blvd, Seminole, FL 33772
1-888-847-7422

GURUS AT HOME

WORKING REMOTELY

Our Gurus are On-Shore, Near-Shore and Home-Shored

Representing your brand with quality interactions and results driven performance is always our top priority. With our Home-Shored Gurus, we have knocked down the barriers of our brick-and-mortar contact center and expanded our talent pool of top-notch brand ambassadors.

NETWORK SECURITY

  • PCI DSS Level 1 Certified
  • SOC 2 Type II Certified
  • HIPAA compliant
  • Browsing restrictions at the ISP level
  • Endpoint and Gateway Firewall Control
  • Datacenters monitored by a 24/7 CCTV

AGENT DESKTOP SECURITY

  • TOG provided hardware
  • Identity Management
  • Dedicated Internet
  • Forced VPN upon start-up without an option to disconnect
  • Endpoint and Gateway control
  • Proprietary secure credit card capture solution

 

QUALITY RESULTS

  • Extensive interview process
  • Proprietary onboarding strategy
  • Dedicated Quality Assurance
  • Real-time screen capture, screen sharing and screen recording
  • Speech analytics and keyword recognition
  • Omni-channel contact center software
  • Knowledge Base and Learning Management Software
  • Background noise elimination software

 

BUSINESS CONTINUITY

Now more than ever, organizations need secure and reliable business continuity solutions at their fingertips in order to mitigate the risk of a disruption in service to their customers.  We are ready to be that resource for you. The Office Gurus provide innovative and reliable hybrid (in-center and at home) workforce solutions alongside top of the line reporting and workforce management tools to defend against any unforeseen crisis. Reach out to us today at 1-888-847-7422 or click Learn More to discuss a custom business continuity plan that will allow for peace of mind whether in times of crisis or just during a business transition.

What our clients have to say

''The work from home solution that has been implemented by The Office Gurus has been nothing short of amazing. Today, we not only have 100% of our staff on WFH, but we have increased our HC by 30+%, this includes running several new hire classes virtually and adding a new domestic TOG team! The WFH transition was not only seamless, but due to TOG’s ability to adapt to this “new normal” so well and their daily (sometimes by the hour) communication, we have actually seen a performance increase! Some of our sales campaigns have actually seen a 150% increase in conversion pre-COVID till now. Well done, TOG!'' Ashley C
"We are very pleased with the performance and technology used during our transition to work from home agents. We are impressed on how we’ve been able to maintain performance and morale during this unfamiliar time. Your partnership and continued support is very much appreciated." Norma R