GURUS AT HOME
WORKING REMOTELY
Our Gurus are On-Shore, Near-Shore and Home-Shored
Representing your brand with quality interactions and results driven performance is always our top priority. With our Home-Shored Gurus, we have knocked down the barriers of our brick-and-mortar contact center and expanded our talent pool of top-notch brand ambassadors.
NETWORK SECURITY
- PCI DSS Level 1 Certified
- SOC 2 Type II Certified
- HIPAA compliant
- Browsing restrictions at the ISP level
- Endpoint and Gateway Firewall Control
- Datacenters monitored by a 24/7 CCTV
AGENT DESKTOP SECURITY
- TOG provided hardware
- Identity Management
- Dedicated Internet
- Forced VPN upon start-up without an option to disconnect
- Endpoint and Gateway control
- Proprietary secure credit card capture solution
QUALITY RESULTS
- Extensive interview process
- Proprietary onboarding strategy
- Dedicated Quality Assurance
- Real-time screen capture, screen sharing and screen recording
- Speech analytics and keyword recognition
- Omni-channel contact center software
- Knowledge Base and Learning Management Software
- Background noise elimination software
BUSINESS CONTINUITY
Now more than ever, organizations need secure and reliable business continuity solutions at their fingertips in order to mitigate the risk of a disruption in service to their customers. We are ready to be that resource for you. The Office Gurus provide innovative and reliable hybrid (in-center and at home) workforce solutions alongside top of the line reporting and workforce management tools to defend against any unforeseen crisis. Reach out to us today at 1-888-847-7422 or click Learn More to discuss a custom business continuity plan that will allow for peace of mind whether in times of crisis or just during a business transition.
