GURUS AT HOME
WORKING REMOTELY
Our Gurus are On-Shore, Near-Shore and Home-Shored
Representing your brand with quality interactions and results driven performance is always our top priority. With our Home-Shored Gurus, we have knocked down the barriers of our brick-and-mortar contact center and expanded our talent pool of top-notch brand ambassadors.
GuruNet
GuruSecure
GuruPay
GuruClear
GuruNet
TOG, through a unique arrangement with local Internet Service Providers(ISPs), pays for the installation and monthly business class internet service for our Gurus. This enables business class Internet via a residential service to ensure optimal performance, reliability, and security. This service provides a dedicated connection from our Gurus home directly to the TOG network, which allows us to control and manage the connection as if the agent were in our building.
Additional Benefits
- Identity Management
- Endpoint and Gateway control
- Robust redundancy with a ring network between all sites
- Secure and fast solution to provide remote assistance and monitoring
GuruSecure
All of our Gurus at Home are provided with TOG owned pre-configured computers to meet each of our client’s unique requirements. In our work from home environment, we force the VPN at login. All client traffic flows through the VPN, which allows for the execution of all of our in-center protocols. Once logged in our agents cannot disconnect from the VPN.
Additional Benefits
- URL Web Filtering
- Real-time screen capture, screen sharing and screen recording
- Two factor authentication
GuruPay
TOG’s SAFR© Compliant Credit Card IVR allows your Gurus at home to accept credit cards from your customers without them hearing the credit card and security information. The Agent simply transfers the customer into the IVR and the customer enters their information. The IVR will make an API call to your merchant provider and either settle or tokenize the transaction.
Additional Benefits
- PCI Compliant
- DTMF tones muted from agents
- Platform agnostic
GuruClear
We understand that our Gurus At Home may have some unexpected background noise, life happens! However, we have cleared the airwaves and applied a background noise “mute button” for all situations. Our AI-powered background noise and echo elimination software guarantees a clear line of communication between your customers and our GURUS.
Additional Benefits
- Removes unwanted noise from both ends of the call
- HD Voice for optimal voice quality
- Enhanced customer experience
