10055 Seminole Blvd, Seminole, FL 33772
1-888-847-7422

GURUS AT HOME

WORKING REMOTELY

Our Gurus are On-Shore, Near-Shore and Home-Shored

Representing your brand with quality interactions and results driven performance is always our top priority. With our Home-Shored Gurus, we have knocked down the barriers of our brick-and-mortar contact center and expanded our talent pool of top-notch brand ambassadors.

NETWORK SECURITY

  • PCI DSS Level 1 Certified
  • SOC 2 Type II Certified
  • HIPAA compliant
  • Browsing restrictions at the ISP level
  • Endpoint and Gateway Firewall Control
  • Datacenters monitored by a 24/7 CCTV

AGENT DESKTOP SECURITY

  • TOG provided hardware
  • Identity Management
  • Dedicated Internet
  • Forced VPN upon start-up without an option to disconnect
  • Endpoint and Gateway control
  • Proprietary secure credit card capture solution

 

QUALITY RESULTS

  • Extensive interview process
  • Proprietary onboarding strategy
  • Dedicated Quality Assurance
  • Real-time screen capture, screen sharing and screen recording
  • Speech analytics and keyword recognition
  • Omni-channel contact center software
  • Knowledge Base and Learning Management Software
  • Background noise elimination software

 

BUSINESS CONTINUITY

Now more than ever, organizations need secure and reliable business continuity solutions at their fingertips in order to mitigate the risk of a disruption in service to their customers.  We are ready to be that resource for you. The Office Gurus provide innovative and reliable hybrid (in-center and at home) workforce solutions alongside top of the line reporting and workforce management tools to defend against any unforeseen crisis. Reach out to us today at 1-888-847-7422 or click Learn More to discuss a custom business continuity plan that will allow for peace of mind whether in times of crisis or just during a business transition.