Superior Group of Companies, Inc. reports strong 2018 sales bolstered by gains from its call center division, The Office Gurus.

SUPERIOR GROUP OF COMPANIES, INC. REPORTS OPERATING RESULTS FOR THE FOURTH QUARTER AND YEAR ENDED DECEMBER 31, 2018 ANNUAL NET SALES INCREASED 30 PERCENT ANNUAL NET INCOME INCREASED 13 PERCENT 25TH CONSECUTIVE QUARTER WITH SALES INCREASE SEMINOLE, Fla. – February 21, 2019 – Superior Group of Companies, Inc. (NASDAQ: SGC), today announced its fourth quarter…

Partnering Rather than Providing

Every company that uses outsourcing to manage or augment their customer service expects the BPO to treat their customer by their standards. Companies invest heavily in establishing quality assurance standards, deciding on Key Performance Indicators (KPI) benchmarks, and building custom reports and dashboards all designed to measure agent’s performance and the customer experience against expectations.…