Recognizing the differences between a contact center and a call center can be challenging. The main difference between a call center and contact center is based on the method of communication handled by the operation. Historically, a call center is an operation that focuses on handling inbound and outbound calls, oftentimes with agents blended to…
TOG is excited to be an exhibitor at the Affiliate Summit East, taking place July 29-31 at the New York Marriott Marquis. Come visit us at Booth 2019 and learn how affiliate marketers benefit from our call center solutions!
Companies globally are turning to outsourcing as a solution for their business processing. There are clear advantages to choosing a trusted outsource company to manage business processes that can get expensive in-house. Today, some of the largest fortune 500 companies are outsourcing their business processes for the purposes of cost savings and operations efficiency.
One of the most important aspects for a company is their customer service. A business is entirely reliant on the satisfaction of its customers. Therefore, when considering your call center, it’s important to ensure your strategy is sustainable and managed properly. It likely makes sense to consider an outsourced partner for your call center needs to ensure professionalism, cost management, and flexibility.
Selling over the phone is incredibly difficult. Generally, it involves catching someone who wasn’t planning on buying something at a time when they had no intention to talk to anyone. Not only can it be very uncomfortable, it is just a very hard.. However, for some industries, outbound telemarketing is a key sales channel. That doesn’t mean you have to manage this internally, though. There are a number of very good reasons that the best answer is an outbound call center solution.